Terms of service

1. About us

Archly is run by Dr. Ahmed Mujtaba Ghauri, trading as Archly, Canal View Housing Society, Lahore, Pakistan. Our lead dentist is Dr. Ahmed Mujtaba Ghauri (BDS, RDS, C-Implant (Pak)). Treatment plans are designed by Ihsan Mustafa Chaudhary, dental technologist, and approved by our dentist. Contact: info@archlyclinic.com or +92 322 4714927.

2. Who can use our services

• You must be 18 or over, or a parent or legal guardian acting for a child under 18.
• You must give true, complete information about yourself and your health, including medicines, allergies, gum disease, pain and previous dental treatment.
• Our services are available worldwide, but some parts (such as prescriptions) are limited to certain countries — see below.

3. Free Smile Check

The Smile Check is a free first look at photos of your teeth. It tells you whether clear aligners may be suitable and which treatment category you're likely to fall into. It is not a diagnosis or a treatment plan, and it doesn't create an obligation for you or for us. We may ask for more photos, an X-ray, a consultation or an in-person check-up before saying more.

4. Video consultations

• A video consultation lasts about 20 minutes and costs $25, the same price wherever you live.
• After the call you receive a written summary and care plan.
• The dentist can only prescribe medicine for patients who are physically located in Pakistan at the time of the consultation, where he is registered. If you are elsewhere, the consultation is a second opinion: you'll get advice and a written plan to take to a local dentist, but no prescription.
• A video call can't replace a physical examination. The dentist may decide your problem needs to be seen in person and will tell you so.
• Cancelling and rescheduling are covered in our shipping & refunds policy.

5. Clear aligner treatment

Aligner treatment follows these steps:

• Assessment: Smile Check and/or consultation, then impressions or a scan of your teeth.
• 3D plan: our planner designs your treatment step by step and the dentist reviews and approves it. We may decide aligners are not right for you; if so we'll explain why and refund anything you've paid for treatment.
• Your approval: you see your 3D plan, the number of aligners, the estimated time and the price before you pay. Nothing is made until you approve the plan and pay.
• Production and delivery: your aligners are custom-made for you and shipped by DHL Express.
• Check-ins: you send photos when asked so we can check progress. We may change the plan if your teeth don't move as expected.

Aligners can only work if you wear them as instructed — usually 20 to 22 hours a day — change them on schedule, keep up good oral hygiene and attend check-ins. You should still see a local dentist for regular check-ups and cleaning, and keep any existing dental problems treated.

If extra aligners are needed to finish your treatment, or you'll need retainers afterwards, we'll tell you what's included and any cost before making them.

6. Prices and payment

• Prices are in US dollars. Aligner treatment is priced by the number of aligners in your approved plan: Simple (1–10) $500, Moderate (11–20) $750, Advanced (21–30) $1,000, Complex (31+) from $1,250.
• Treatment prices include DHL Express shipping to your door. Import duties, taxes or customs fees in your country are not included unless we say so in writing — see the shipping & refunds policy.
• We confirm your exact price before you pay, and we'll tell you how to pay. Production starts once payment is received.
• Your bank or card provider may charge currency-conversion fees.

7. If you live outside Pakistan

Your aligners are custom-made dental devices made in Pakistan and sent to you by courier. Some countries have rules about importing medical devices, and customs may inspect, delay or occasionally refuse a parcel. We provide the documents customs usually ask for and help you if there's a problem, but we can't control customs decisions. If you're unsure, check your country's rules before you order.

8. How we communicate

We mainly communicate by email, WhatsApp and video call. By using our services you agree we can contact you this way about your assessment and treatment. These channels are convenient but not perfectly secure; tell us if you'd prefer something else.

9. Results

Every mouth is different. Your 3D plan shows the result we're aiming for, not a guarantee. Results depend on your teeth, bone and gums, and on wearing your aligners as instructed. Photos and 3D plans of other patients on our website are examples, not a promise of your outcome.

10. Our responsibility to you

We provide our services with reasonable care and skill, in line with accepted dental practice. Nothing in these terms limits our liability where it would be unlawful to do so — including for death or personal injury caused by negligence, or for fraud.

Otherwise, and as far as the law allows, we are not responsible for: problems caused by not following the dentist's instructions or by information you gave us that was wrong or incomplete; dental problems that already existed or arise independently of treatment; delays caused by couriers or customs; or losses that weren't reasonably foreseeable. Where we are liable for a loss, our liability is limited to the amount you paid us for the service concerned.

If you're a consumer, you also have rights under the law of the country where you live that these terms can't take away.

11. Using the website

The content, 3D plans, photos and design of the Archly website belong to us or the people who gave us permission to use them. Patient photos are used with consent and must not be copied. Don't misuse the site — for example by sending spam, false submissions or anything that interferes with how it works.

12. Law and disputes

If something goes wrong, please contact us first at info@archlyclinic.com — most problems can be sorted out quickly. These terms are governed by the laws of Pakistan, and disputes will be handled by the courts of Lahore, Pakistan, unless the law of the country where you live as a consumer gives you the right to bring a claim there.

13. Changes

We may update these terms. The version on this page when you start a service applies to that service.